Shipping
- Free Shipping: We are pleased to offer free shipping on all orders, ensuring you get the best value without any additional costs.
- Delivery Time: We strive to get your order to you as quickly as possible. You can typically expect your order to arrive within 1 to 4 business days.
- Shipping Destinations: We currently ship to the following countries: United Kingdom, Belgium, the Netherlands, Denmark, Sweden, and Finland.
- Order Processing: Once your order is placed, it will be processed. You will receive a confirmation email once your order has been shipped.
Returns
- 30-Day Return Window: We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your product, you can return it within 30 days of receiving it for a full refund.
- How to Initiate a Return: Contact our customer support team at +41 71 227 76 90 or send an email to order@sterlingmakeup.com. Provide your order number and the reason for the return. Our team will provide you with instructions on how and where to send your package.
- Refunds: Once we receive your returned item and verify its condition, we will process your refund. The refund will be credited to your original payment method
Additional Information
- Lost or Damaged Shipments: While we take utmost care in packaging and shipping your orders, in the rare event that your shipment is lost or damaged in transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.
- Questions and Concerns: If you have any questions or concerns regarding our shipping or return policies, please don’t hesitate to reach out to us. We are here to help!
Contact Us
Phone: +41 71 227 76 90
Email: order@sterlingmakeup.com